Refund Policy – Gadgets Magic
Effective Date: [Date]
At Gadgets Magic, we are committed to ensuring that your shopping experience is satisfactory. While we typically do not offer returns on products, we understand that there may be instances where you receive a damaged item. In such cases, we will gladly work with you to resolve the issue.
If you believe that your product has arrived damaged or defective, please follow these steps:
- Document the Damage: Take clear photographs of the damaged product, including close-up shots of any affected areas. Additionally, photograph the packaging, clearly showing any visible damage.
- Contact Us: Reach out to our customer support team at [email protected] as soon as possible, preferably within 7 days of receiving the damaged product. Provide the following information in your email:
- Your full name
- Order number
- Detailed description of the damage
- Attach the photos documenting the damage and packaging
- Dispute Resolution: Our team will review the evidence you provide and initiate a dispute resolution process. We may request additional information to help resolve the issue efficiently.
Canceling an Order
If you wish to cancel an order, please follow these guidelines:
- Contact Us: To cancel an order, contact us promptly at [email protected] with the subject line “Order Cancellation – [Your Order Number].” Include your full name, order number, and the reason for cancellation.
- Cancellation Fee: Please note that a cancellation fee may apply, depending on the stage of order processing. The fee will be deducted from your refund. Our team will provide you with details regarding the fee when processing your cancellation request.
- Order Processing Stage: Once an order has entered the processing stage, we may not be able to cancel it. If the order has already been shipped, cancellation is no longer possible.
Please be aware that a transition fee may apply after canceling an order. This fee covers the cost of handling the cancellation and any associated administrative tasks. The specific amount of the transition fee will depend on the circumstances and will be communicated to you when processing your cancellation request.
Note: Gadgets Magic reserves the right to modify this refund and cancellation policy at any time. Please review our policies regularly to stay informed about any updates.
If you have any questions or require further assistance regarding our refund and cancellation policy, please do not hesitate to contact us. We value your satisfaction and are here to assist you.
Thank you for choosing Gadgets Magic. Your trust in our products and services is greatly appreciated.